This privacy policy describes how we process and protect your personal data when you use our online store.
1. General information
1.1. Manager
- Manager: SIA Kule
- Address: Salnavas iela 16, Rīga, LV-1057
- E-mail: [email protected]
- Phone: +371 26141841
1.2. Legal basis
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
2. What data do we collect
2.1. Order data
- First name, last name (contact person)
- Company name
- Company registration number
- Company legal address
- Company bank account
- Delivery address (parcel machine)
- E-mail address
- Phone number
2.2. Payment data
- Payment method
- Transaction identifiers (Payment card data is processed only through a secure payment service provider; we do not store card numbers.)
2.3. Account details (if you register)
- Username
- Email address
- Password (encrypted)
2.4. Technical and usage data
- IP address
- Browser type and version
- Pages visited and actions on the store website
- Cookie information
3. Data processing purposes
3.1. Order fulfillment
- Order processing and delivery
- Invoicing and accounting
3.2. Customer service
- Responding to your questions
- Processing warranties and returns
3.3. Site security and improvement
- Preventing security incidents
- Performing statistics and analytics to improve the store's operation
4. Cookies
4.1. What are cookies
Cookies are small files that are stored on your device when you visit our website.
4.2. Types of cookies we use
- Mandatory cookies: necessary for the basic functions of the site (cart, authorization).
- Analytical cookies: we do not use them.
- Marketing cookies: we do not use them.
4.3. Cookie management
You can control and delete cookies in your browser. Disabling cookies does not affect the functionality of the website.
5. Data retention periods
5.1. Order data
We store them for as long as necessary to fulfill contractual obligations and comply with regulatory requirements (e.g. accounting documents).
5.2. Customer account data (if you register)
We store them as long as your account is active. You can delete your account at any time, and the data will be deleted or anonymized if there are no other legal grounds for storage.
6. Transfer of data to third parties
6.1. Service providers
We may transfer your data to:
- Delivery companies (to deliver goods)
- Payment service providers
- IT and hosting service providers
These service providers process data only in accordance with our instructions and data protection agreements.
6.2. Regulatory requirements
Data may be transferred to public authorities if required by law.
7. Your rights
You have the following rights in relation to your personal data:
- The right to receive information about what data about you is being processed.
- The right to rectify inaccurate or incomplete data.
- The right to erase data (“right to be forgotten”) if there is no legal basis for further processing.
- The right to restrict processing in certain cases.
- The right to data portability, if technically feasible.
To exercise your rights, please contact us using the contact details provided in the “Manager” section.
8. Security
We use appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration or destruction.
9. Changes to the Privacy Policy
We may update this privacy policy from time to time. If significant changes are made, we will notify you about it on our website. The latest version will always be available on this page.
10. Contact information for privacy issues
If you have any questions about the processing of your personal data or want to exercise your rights, please write to: E-pasts: [email protected] Phone: +371 26141841