These Terms of Use govern the use of the online store, the purchase of goods and the receipt of services. By using our website, you confirm that you have read, understood and agree to these terms.
1. General information
- Service provider: SIA Kule
- Registration number: 40203761557
- Address: Salnavas iela 16, Rīga, LV-1057
- E-mail: [email protected]
- Phone: +371 26141841
The online store provides the opportunity to purchase goods remotely using an electronic order form.
2. User obligations
The user undertakes to:
- comply with the rules and not use the website for illegal activities
- provide truthful information when placing an order
- not perform actions that could disrupt the operation of the website
- ensure account security if a user account is created
3. Products and prices
- All prices are indicated in EUR (euro) with VAT.
- Product descriptions and images are for informational purposes only; actual product may differ slightly.
- The Company reserves the right to change prices, product availability and descriptions without prior notice.
4. Placing an order
The order is considered confirmed when:
- The User has completed the order form
- Confirmed the order
- Received an order confirmation by e-mail
The Company reserves the right to refuse the order if:
- The product is not available
- An error has been detected in the price or description
- Fraudulent activity is suspected
5. Payments
Available payment methods:
- Bank transfer
- Payment cards (processed by a secure payment service provider)
- Internet banking payments
- Other methods, if specified on the website
The Company does not store payment card details.
6. Delivery
- Delivery is made to the address (parcel machine) specified by the User.
- Delivery times are indicated for each product or in the order confirmation.
- The company is not responsible for delays caused by the actions of the courier or third parties.
7. Right of withdrawal and return of goods
The consumer has the right to refuse the product within 14 days if it was purchased remotely, in accordance with the Consumer Rights Protection Law.
Return conditions:
- The product must be unused, in its original packaging
- Proof of purchase must be presented
- The consumer bears the return costs, unless the product was defective
The refund is made within 14 days after receipt and inspection of the product.
8. Warranty
The warranty is provided in accordance with the manufacturer's regulations and Latvian regulatory enactments.
The warranty does not apply to:
- Mechanical damage
- Incorrect use
- Normal wear and tear
9. Limitations of liability
The Company is not responsible for:
- Site malfunctions
- Third-party service operations (couriers, payment providers)
- Loss of User data or unauthorized use of the account, if this occurred due to the User's negligence
10. Intellectual property
All information, design, images and content of the site are protected by copyright. It is prohibited to:
- Copy
- Republish
- Distribute
- Use commercially without written permission
11. Privacy policy
Personal data is processed in accordance with the Privacy policy, which is available in a separate section.
12. Changes to the Terms
The Company reserves the right to change the Terms of Use at any time. The latest version is always available on this page.
13. Contact Information
For questions about the Terms of Use:
- E-mail: [email protected]
- Phone: +371 26141841